The Perla Warranty

25-Year Warranty on Every Installation

Perla installs every window and door, and stands behind every installation. 25 years on workmanship, with parts and labour included on any covered repair.

It transfers to the next owner of your home for free. Warranty service is handled directly by Perla, not a call centre.

Get a Free Quote Call (416) 346-9111
25 yrsWorkmanship
$0Parts & labour on covered repairs
FreeTransfer to next owner
1Person to call
What’s covered

Clear coverage. Real numbers.

No vague “lifetime” promise. Here is exactly what is covered and for how long. Windows and doors have their own terms, because they are different products.

Windows

Installation workmanshipParts and labour on any covered repair or replacement included
25 years
UPVC frames & sashAgainst defects in materials, by the manufacturer
Lifetime (25 yrs)
Sealed glass unitsAgainst seal failure. Years 1–10 by the manufacturer, years 11–25 by Perla
25 years
Operating hardwareCranks, locks, hinges and handles
25 years
PaintAgainst peeling, cracking and discoloration
15 years

Entry Doors

Installation workmanshipParts and labour included for the applicable warranty period
25 years
Door slabAgainst defects in material and workmanship
10 years
Paint finishAgainst peeling, cracking and discoloration
25 years
Door frameAgainst defects
10 years
Insulated glassAgainst seal failure
10 years
Multipoint lockSupplied by Perla
2 years
Additional coverage

Coverage Beyond the Standard Warranty

Most warranties stop at defects. These are included with your Perla window installation at no extra cost.

Accidental glass breakage

One sealed glass unit accidentally broken within 5 years is replaced, parts and labour included. One replacement per property.

Free adjustments

For as long as you own the home. If a window or door installed by Perla does not open, close, lock or seal properly, we adjust it at no charge.

Screen replacement

One torn or damaged insect screen on a window installed by Perla is replaced at no cost. One replacement per property.

Inspection before final payment

We walk through every window and door together. Anything we record gets fixed before your final balance is due.

Compare

How Our Warranty Compares

“Lifetime” sounds bigger. Read the fine print and it often covers the product, not the labour to fix it.

Perla 25-Year Warranty

  • 25 years on workmanship, parts and labour included
  • One accidental glass replacement within 5 years
  • Free adjustments for as long as you own the home
  • Transfers to the next owner for free
  • Final balance due only after the inspection is done
  • The installer is the owner. One person answers for the job

A typical “lifetime” warranty

  • “Lifetime” on the product, but labour excluded or limited to a few years
  • Glass breakage of any kind excluded
  • Workmanship coverage can end when you sell the home
  • Replacement parts at the company’s discretion

Every warranty is different. Always ask to read the full written terms before you sign, including ours below. To learn more about your rights when starting home renovations or repairs, see the Government of Ontario guide.

Warranty questions

Frequently Asked Questions

Does the warranty transfer if I sell my home?
Yes. Both the window and door warranties transfer to any future owner of the home for the remainder of the warranty period, free of charge.
Who do I call if something goes wrong?
Call or text Perla Windows & Doors at (416) 346-9111. The same company that installed it handles the warranty service.
Is labour really included?
Yes. All parts and labour for any repair or replacement covered by the warranty are included at no cost to you for the warranty period.
Is broken glass covered?
For windows, one sealed glass unit that is accidentally broken within 5 years of installation is replaced at no cost, one per property. Any other glass breakage after installation is not covered.
What is not covered?
Damage caused by misuse, abuse or negligence, fire, or act of God. Hardware supplied by the homeowner. For doors, also vandalism, smoke and harmful liquids, and the door warranty is void if a storm door is installed over the entry door.
Does the warranty apply if someone else installs the windows or doors?
No. The warranty is void if the units are not installed by Perla Windows & Doors. Perla stands behind its own installation work.
When do I pay the final balance?
After the job, we do a joint final inspection of every window and door. Any deficiencies we record are corrected first. The final balance is due once they’re done.
Full written terms

The complete warranty

The same terms that are part of every Perla customer agreement.

Window Warranty: full terms
  1. The UPVC window frames & sash are warranted against defects in materials for Lifetime (25 years) by the Manufacturer. Insulated glass units are warranted for a period of 25 (twenty-five) years against seal failure: years 1 to 10 by the Manufacturer, years 11 to 25 by Perla Windows & Doors. Window operating hardware (cranks, locks, hinges and handles) is warranted against defects for a period of 25 (twenty-five) years. Paint on windows is warranted for a period of 15 (fifteen) years against peeling, cracking & discoloration.
  2. Workmanship of all Perla Windows & Doors products warranted for a period of 25 (twenty-five) years from the date of installation. All parts and labour for any repair or replacement covered by this warranty are included at no cost for 25 (twenty-five) years from the date of installation. This warranty will be void if units are not installed by Perla Windows & Doors and does not cover any hardware provided by the customer.
  3. This warranty transfers to any future owner of the home for the remainder of the warranty period, free of charge.
  4. This warranty does not cover damage of any kind caused by misuse, abuse or negligence, fire, or act of God.
  5. Except as provided in Section 6, glass breakage of any kind after the installation is not covered by the warranty.

Additional Coverage

  1. Accidental Glass Breakage. Perla Windows & Doors will replace one (1) sealed glass unit that is accidentally broken within five (5) years from the date of installation, including parts and labour, at no cost to the homeowner. This coverage is limited to one (1) replacement per property.
  2. Adjustment Service. For as long as the homeowner owns the property, Perla Windows & Doors will adjust any window or door it has installed, at no charge, when an adjustment is required to correct a genuine operating problem, such as a window or door that does not open, close, lock or seal properly. Perla Windows & Doors will assess each request to determine whether an adjustment is required. Routine maintenance, cosmetic preferences, and problems caused by misuse, abuse or negligence are not covered. Replacement parts, where required, are covered under the terms of this warranty.
  3. Screen Replacement. Perla Windows & Doors will replace one (1) torn or damaged insect screen on a window it has installed, at no cost to the homeowner. This coverage is limited to one (1) replacement per property.
  4. Final Inspection. Upon completion of the installation, Perla Windows & Doors and the homeowner will conduct a joint final inspection of all windows and doors installed. Any deficiencies identified and recorded during the inspection will be corrected before the final balance becomes due. The final balance is payable upon completion of the recorded deficiencies.

This warranty forms part of your Perla Windows & Doors customer agreement.

Entry Door Warranty: full terms
  1. The entry door slab is warranted against defects in material and workmanship for 10 (ten) years from the date of purchase. Insulated glass units are warranted for a period of 10 (ten) years against seal failure. Paint finish is warranted for a period of 25 (twenty-five) years against peeling, cracking & discoloration. The paint warranty does not apply to paint applied after manufacture.
  2. The door frame is warranted against defects for a period of 10 (ten) years from the date of installation. The multipoint locking system supplied by Perla Windows & Doors is warranted against defects for a period of 2 (two) years from the date of installation.
  3. Workmanship of all Perla Windows & Doors products is warranted for a period of 25 (twenty-five) years from the date of installation. All parts and labour for any repair or replacement covered by this warranty are included at no cost for the applicable warranty period. This warranty will be void if units are not installed by Perla Windows & Doors. Hardware provided by the customer is not covered; only its installation is covered.
  4. This warranty transfers to any future owner of the home for the remainder of the warranty period, free of charge.
  5. This warranty will be void if a storm door is installed on top of the entry door.
  6. This warranty does not cover damage of any kind caused by misuse, abuse or negligence, vandalism, fire, smoke, harmful liquids, or act of God.
  7. Glass breakage of any kind after installation is not covered by the warranty. Glass seal-failure claims must be visible from 3 feet (1 meter) to qualify.

This warranty forms part of your Perla Windows & Doors customer agreement.

Want it done right the first time?

Book a free in-home consultation. We’ll measure, explain your options, and give you a clear price with the warranty in writing.

Get a Free Quote Call (416) 346-9111